Author: sundancecompany

An informative article from the Wall Street Journal about companies trying to boost productivity by micromanaging seating arrangements. By shifting employees from desk to desk every few months, scattering those who do the same types of jobs and rethinking which departments to place side by side, companies say they can increase productivity and collaboration.

Proponents say such experiments not only come with a low price tag, but they can help a company’s bottom line, even if they leave a few disgruntled workers in their wake.

In recent years, many companies have moved toward open floor plans and unassigned seating, ushering managers out of their offices and clustering workers at communal tables. But some companies—especially small startups and technology businesses—are taking the trend a step further, micromanaging who sits next to whom in an attempt to get more from their employees.

“If I change the [organizational] chart and you stay in the same seat, it doesn’t have very much of an effect,” says Ben Waber, chief executive of Sociometric Solutions, a Boston company that uses sensors to analyze communication patterns in the workplace. “If I keep the org chart the same but change where you sit, it is going to massively change everything.”

Mr. Waber says a worker’s immediate neighbors account for 40% to 60% of every interaction that worker has during the workday, from face-to-face chats to email messages. There is only a 5% to 10% chance employees are interacting with someone two rows away, according to his data, which is culled from companies in the retail, pharmaceutical and finance industries, among others.

Want to befriend someone on another floor? Forget it. “You basically only talk to [those] people if you have meetings,” Mr. Waber says.

Companies should think carefully about who they put where, according to experts who study office design and workplace psychology. Grouping workers by department can foster focus and efficiency, says Christian Catalini, an assistant professor at Massachusetts Institute of Technology’s Sloan School of Management, but mixing them up can lead to innovation

In his dissertation, Mr. Catalini examined the impact of proximity at an academic campus in Paris. When scientists were shuffled around to different buildings because of an asbestos problem, the result was more experimentation, he says. The shake-up produced some bad ideas—but also more breakthroughs.

MODCo Media, a New York advertising agency, has tested three different seating arrangements over the past few years. For about six months, the company intermingled its accountants and media buyers, hoping they would begin to absorb each others’ skills through “osmosis” and “overhearing phone calls.”

The experiment ended up saving MODCo “a couple hundred thousand dollars a year,” says CEO Erik Dochtermann, but it turned out badly for the accountants. The media buyers began to understand the financial side of the business so well that MODCo no longer needed a full accounting department. Now, the media buyers “do the accountancy on the fly” and the company’s chief financial officer checks their work, says Mr. Dochtermann.

Other seating configurations have helped inspire new products and expedited the training of new employees, he says.

At travel website Kayak.com, co-founder and Chief Technology Officer Paul English has joked with his colleagues about developing an algorithm to capture all that goes into devising his seating plan for the engineering team.

He uses new hires as an excuse to alter the existing layout and thinks carefully about each worker’s immediate neighbors. He takes into account everything from his employees’ personalities to their political views to their propensity for arriving at work early—or, more important, their propensity for judging colleagues who arrive late.

“If I put someone next to you that’s annoying or there’s a total style clash, I’m going to make your job depressing,” he says.

Young Chun, a product designer at Kayak, is one of Mr. English’s ambassadors in his pursuit of an office with “a balance of energy.” A self-professed member of the “loud” contingent of Kayak employees, she was recently dispatched to the mobile group, where she estimated 90% of the workers were quiet, to get them to be more vocal.

“The first week that I was down there I was like, ‘Oh my god, I could hear a pin drop here,’ ” she says.

It took a few weeks, but Ms. Chun says she was able to get the group to open up and start chatting. Her seating mission accomplished, she was soon switched to another section of the office.

Aspects of a worker’s disposition can, in fact, be contagious, according to Sigal Barsade, a management professor at the University of Pennsylvania’s Wharton School. “People literally catch emotions from one another like a virus,” she says. Her research has found that the least-contagious emotional state is one marked by low-energy and sluggishness. The most contagious is a calm, relaxed state—which she nicknamed “the California condition.”

People with similar emotional temperaments work best together, Ms. Barsade says. But if a manager is trying to get a stressed-out worker to brighten up, the best strategy is to surround her with lots of cheerful, energetic people.

Constantly shuffling people around has its consequences, however. Ms. Barsade says that moving from desk to desk can make workers feel like they have little control over their environment. And some seating experiments can cause a backlash.

For about four years, employees at HubSpot Inc., a marketing-software company based in Cambridge, Mass., switched seats randomly every three months. The seating strategy was meant to reflect the lack of hierarchy at the company, which HubSpot says was especially helpful in recruiting Millennials. Eventually, the company added some structure to the arrangement, splitting workers into loud and quiet groups.

But when HubSpot decided to group its executives in one part of the office, the employee feedback was negative. The executives felt more efficient and liked being able to chat without having to arrange formal meetings, but the employees felt the higher-ups were too far removed. The setup was reversed after six months.

Employees now have the moving process “down to a science,” says HubSpot Chief Technology Officer and co-founder Dharmesh Shah, unplugging their phones and rolling file cabinets to their new spots swiftly.

But having grown to more than 600 workers, the company is facing a new problem: no one can remember who sits where.

About The Sundance Company
Established in 1976, The Sundance Company has the experience to help you with your commercial real estate needs throughout the Boise Valley. If your requirements include property management, leasing, real estate development, project planning, construction or space planning then look to us. The Sundance Company has more than 1.5 million square feet of office and industrial space available in prime locations in the Boise metropolitan area. More information is available at www.sundanceco.com or 208.322.7300.

Fox Business recently discussed four small-business lessons from 2013’s top brands.

Apple just took a bite out of Coca-Cola’s 13-year standing as the most valuable brand in the world, according to Interbrand’s 2013 Best Global Brands list. In fact, technology dominated the top five this year, with Apple at the No. 1 spot and Google coming in at second, and IBM and Microsoft landing at fourth and fifth, respectively. Coca-Cola, meanwhile, fell two spots to take third place.

“We talk a lot about how the speed of business has changed,” says Interbrand Global Chief Executive Jez Frampton, commenting on the shake-up at the top of the list. Frampton says building a brand that resonates with consumers still takes time, but tech companies like Facebook have learned to do so more quickly in today’s day and age.

To help small-business owners make a big impact when it comes to branding, Frampton shares four lessons from Interbrand’s 2013 report:

No. 1: Be consistent. “When you look at great brands, one of the things that sits right at the heart of them is consistency,” says Frampton. “They have a clear understanding of what they mean to the world, and they’re consistent year after year and time after time.”

Google, in his opinion, has also succeeded in this regard, thanks to its “Do no evil” ethos. “It’s a relatively recent company, but the essence of ‘Do no evil’ has set a very clear pathway to what kind of company they are, the kind of culture they want to create and the brand they want to be in the world,” says Frampton.

No. 2: Be nimble. Frampton says startups must be nimble enough to take advantage of gaps in the market.

“Having worked with startups over the years, the business you end up doing is not the one you start out doing. You have to adapt to the market,” says Frampton. That said, being nimble doesn’t have to mean being inconsistent.

“At your heart, you still need to have something that unites your people, and creates a bond between the company, suppliers, buyers … and ultimately with customers and shareholders,” he says.

Frampton adds that businesses that are not nimble enough run the risk of becoming unseated by quicker-moving competitors. “Underneath, you need the speed and agility of newer, younger businesses. Companies like Apple, Google and Coca-Cola have learned to do that. IBM has learned they can completely change direction, and Microsoft is going through that right now, you can argue,” says Frampton.

No. 3: Concentrate on service. “Brands are built through every single experience you have,” says Frampton, discussing Apple’s success when it comes to providing top-notch customer service.

He says customer loyalty is one of the most integral factors when it comes to brand strength, and service innovations like the Genius Bar have given the company a real edge.

“Apple’s genius ‘Genius Bar’ not only creates great levels of loyalty among customers, it creates, in the words of [Harvard professor] Michael Porter, a barrier to entry,” says Frampton. “The ability to hire that number of people, and have them in the position to serve your products is not something you can do overnight … It makes it very, very difficult for anyone to compete.”

No. 4: Use digital to your advantage. Frampton says digital innovation has been key to the success of many of the companies on Interbrand’s list, especially in the case of older, more traditional brands.

“Companies like Burberry have reinvented the way people think about luxury by using digital so well,” says Frampton. He says the company realized it didn’t have the cash to compete with rivals like Prada, so instead decided to dominate when it came to e-retail.

“When you talk to them about their flagship store, they’re actually [talking] about their website and mobile capability. They haven’t just benefited from hundreds of years of industry experience; they’ve carefully thought about the market … and how to maintain an incredibly powerful luxury image through digital,” says Frampton. The takeaway, in this case, is figuring out how to grow your brand through digital – not just maintain it.

About The Sundance Company
Established in 1976, The Sundance Company has the experience to help you with your commercial real estate needs throughout the Boise Valley. If your requirements include property management, leasing, real estate development, project planning, construction or space planning then look to us. The Sundance Company has more than 1.5 million square feet of office and industrial space available in prime locations in the Boise metropolitan area. More information is available at www.sundanceco.com or 208.322.7300.

A recent article by Fox Business said that by 2020 it’s estimated that 46% of U.S. workers will be made up of millennials and that is projected to grow to 75% by 2025, which means companies of all sizes will be vying for this group of professionals.

If small businesses want to have an edge over their larger counterparts when it comes to recruitment and retention, then they better create an office environment that meets this generation’s needs.

“Millennials have a very different mentality,” says Wendy McCubbin, senior manager of global worksite wellness at Ergotron, the maker of ergonomically correct office equipment. “The older generations have grown up with office environments. They, on the other hand, have grown up with technology.” Because the millennials are so adept at using technology to communicate, socialize and work whenever and wherever, they want an office environment that caters to that.

Unlike the older generations before them, the millennial workers are used to collaborating and easily communicating with their team members. For small businesses, that means creating a workspace that fosters that by getting rid of high-walled cubicles and offices for executives and creating an open environment where people sit beside each other instead of being blocked offed. “They don’t want to be stuck in a cubicle,” says McCubbin. “They want a collaborative open work environment.”

But it’s not only their workspace that will have to change if small businesses want to attract and retain this very important group of workers. According to experts, this generation wants to work hard but they also want to balance that with their personal lives. They aren’t afraid to work all hours of the night if the company is willing to be flexible and let them take care of personal things during office hours. According to McCubbin, the quickest way to turn off a millennial is to require them to punch a time clock or be in the office from 9:00 to 5:00. Companies should embrace flexible hours and allow their workers to go to doctor visits, pay bills online, or exercise during office hours. McCubbin says a way to attract this generation is to create a cool, relaxing and social environment, which could mean a lounge area, a fully stocked kitchen or treadmills near their work stations.

Millennials have grown up with technology and expect that to be major part of their work environment as well. Because of that, experts say companies have to embrace BYOD policies as well as make it easy for them to use all of their different mobile devices.

“They are very tech savvy and super connected and are multi taskers,” says Peter Mahoney, senior vice president and chief marketing officer at Nuance, the software company that makes voice activated software. “It’s very important to make sure they have constant access to information.”

According to Mahoney, Nuance focuses a lot of its attention on their millennial workers and will create office environments that will appeal to them both from a physical and technological standpoint. For instance Mahoney says since the company knows some of its staff, particularly the milennials, want to work in or near cites it just opened an office in Cambridge, Massachusetts. “We know there’s a certain segment of our workers that are much more interested in working in different kind of environments you might see outside the suburbs,” he says.

In addition to picking locations that appeal to millennials, Nuance also knows this group of workers value their mobile devices and see it as an extension of themselves, so they make using them easy to do. He says companies are missing an opportunity if they don’t create polices that let them use their devices or accept the fact that they will get their work done, but it may not be in the confines of the office.

“It’s really important to millennials and as a result it’s important for companies to adopt these polices that help people use the technology they want to,” he says.  For example, Nuance has found that among their millennial workers e-mail has become passé. Since this group is more interested in collaborative communications and feel using social networks is not only part of their business but also their professional lives, Nuance has created an internal social network to encourage collaboration and socializing among workers.

“A lot of people are catering to them, but they are not focused on the way they work,” says Mahoney.

About The Sundance Company
Established in 1976, The Sundance Company has the experience to help you with your commercial real estate needs throughout the Boise Valley. If your requirements include property management, leasing, real estate development, project planning, construction or space planning then look to us. The Sundance Company has more than 1.5 million square feet of office and industrial space available in prime locations in the Boise metropolitan area. More information is available at www.sundanceco.com or 208.322.7300.